FAQS

How to Order?

You can order online on our website, through Facebook at Tangelo, on Zomato, Swiggy and Uber Eats. You can also call us on +9999904992 or send us a Whats App message.

Should i put ice cream into a fridge or freezer?

As soon as you receive it, if you are not planning to have it within 15 minutes, please put the ice cream in the freezer immediately.

Is the ice cream ready to eat when delevered?

Since the ice cream is stored t -26C, it will not be ready to scoop or eat when it arrives. Please keep it in the fridge for 5 to 15 minutes. It depends upon the outside temperature. In winter you could keep it out on the counter as well if you wish to enjoy it within 15 minutes.

How long can i keep the ice cream in my freezer?

If your freezer is not opened frequently and has a 100% power back, the unopened container of ice cream is safe for 6 months. If this has been opened and used, it is best used within 15 days. Ice crystals may form if the container has been opened and not put back into the freezer immediately. This is the reason we offer small tubs of 500 ml each. Open and use as required.

When will i get the ice cream i have ordered?

We try to deliver Gurgaon orders within an hour. If you are in Noida or Delhi, delivery will be done the same day. If you are ordering for a specific time for lunch or a dinner party, we may not be able to deliver with a few hours given the traffic conditions and our delivery schedules as we are a small company. We suggest ordering a day in advance if you want the ice cream/ice cream cake at a particular time. We can do deliveries in Gurgaon for a specific time.

Delivery

Delivery is free if your order value is over Rs.2000/- or 4 tubs of Ice cream of 500 ml each or any other combination.

Delivery Charges

Delhi – Free for orders of Rs.2000/-. There is a delivery charge of Rs.75/- if your order value is under Rs.2000/-. Noida – Delivery charge for all NOIDA locations is Rs.100-. Minimum Order value should be Rs.2000/-. Gurgaon – Free Delivery For very small orders under Rs.500/-, please order from Zomato, Swiggy or Uber Eats for Gurgaon.

How is my ice cream packed for delivery?

It depends on the distance and the time it is going to take. We will send you the ice cream in perfect condition in a stay cool pack with ice packs.

What if i receive ice cream that i have not ordered?

If you receive the wrong flavour, you will get a full refund.

What location do you deliver to?

Gurgaon, Delhi and Noida.

Is deliver free?

Delhi – Free for orders of Rs.2000/-. There is a delivery charge of Rs.75/- if your order value is under Rs.2000/-. Noida – Delivery charge for all NOIDA locations is Rs.100-. Minimum Order value should be Rs.2000/-. Gurgaon – Free Delivery For very small orders under Rs.500/-, please order from Zomato, Swiggy or Uber Eats for Gurgaon.

Can i order a 100 mini cup for delivery?

Mini cups can be ordered only for delivery to locations in Gurgaon.

Refunds and Cancellation

How to Order?

You can order online on our website, through Facebook at Tangelo, on Zomato, Swiggy and Uber Eats. You can also call us on +9999904992 or send us a Whats App message.

How do get my refund?

Refunds will be credited back to your account by the same method you used to pay within 24 to 48 hours.

Ice Cream Cakes

Do you do designer cakes

No, but we do creative Ice cream cakes. We do not do themed decorations eg. A Barbie Doll Cake, a Football Cake or Fondant decorations for a special event. These require us to use artificial colours and preservatives. Also all cake decoration techniques are not suitable for Ice Cream Cakes.

Can i choose my design?

We have selected moulds and designs and we do offer a choice of glazes and fresh fruit toppings.

Teppan Ice Cream

What is Teppan Ice cream?

Ice Teppanyaki is a completely new way to prepare ice cream. Delicious handcrafted ice cream is mixed and made in front of your eyes according to your choice. The Ice cream Teppan Chef wields his blades to create delicious gourmet ice cream rolls.
Teppan Ice Cream is made on the Ice Pan in front of you. Choose your flavours and see them added to the ice cream base on the ice pan and turned into delicious fresh ice cream rolls. Choose fresh fruit strawberries, kiwis, pomegranate, oranges, pineapple, grapefruit or nuts or chocolates.
We can do jalebi ice cream; Gulab Jamun Ice Cream; Kalakand Ice cream. You can add Brownies, marshmallows, Snickers, Ferro Rochers, Fresh nuts and mix and match to create ice creams of every flavour.

Is it safe for my dog?

Yes, we do not add sugar or chocolate. Both are bad for pets. Our ice cream has bananas, peanut butter and fruit with milk and cream. We are very careful and have had it vetted by a Vets and tried it out on many dogs. They have drooled over our ice creams. You can look at the videos of our furry friends drooling over their ice cream treats.